More productivity with Digital Workplace
Simplified authentication with SSO
Identification of business role
Simplicity, decentralization, and editorial control
Integration with 7 external systems
B:IN, the new era of B:SM's intranet: efficiency and collaboration in an all-in-one digital space.
Infinitum Digital has conceived and developed B:IN, the ultimate solution for the needs and challenges of B:SM's intranet, a new digital workspace and communication space that integrates all tools and applications into a single agile and easy-to-use platform. B:IN goes beyond the old employee portal, unifying multiple functionalities in an intuitive, attractive, and dynamic environment. Its innovative content organization is designed to adapt to individual, collective, and role-based needs, transforming the way B:SM works and communicates, and driving efficiency and collaboration.
The client
B:SM (Barcelona de Serveis Municipals) is a public company of the Barcelona City Council that is responsible for the management of various services and infrastructures in the city. 1,800 employeesSure, please provide the text you would like me to translate into English.24 business areasIt manages the following municipal services: municipal parking lots, parking areas, municipal tow truck, civic agents, Bicing, bus stations, Olympic Ring, Fòrum, Park Güell, and Zoo. Its objective is to improve the quality of life in Barcelona by offering efficient and sustainable services that promote mobility, citizen well-being, and urban development.
The objectives
The task assigned to B:SM was to integrate all the tools and applications needed by the organization's workers into a new digital workspace and communication space. A solution that unifies all the tools in a single application, ensuring scalability, mobility, and multi-device access, with the following specific objectives:
· New content organization to provide a comprehensive view of the workspace, with an attractive design, fast navigation, integration of media, and relevant links.
· Simplified access without username or password and easy access to resources and PDFs.
· Efficient and simple content management, with different accesses and permissions according to specific roles (administrators, editors, etc.) and workflows approval.
· Personalization of information by divisions, showing specific and general news.
· Integration with key applications for the organization, such as Meta4 and Moodle, allowing the management of profiles and managers.
· Implementation of specific features such as agendas, unified calendar, and alerts.
· Advanced web analytics for more effective control of the digital environment.
The project
User experience consulting and advanced technological strategy
The objective of the project is to provide B:SM with an efficient system so that employees can access corporate and personal information as well as corporate tools in a simple and effective way, and so that they can share content, documentation, and experiences.
This involves overcoming the idea of a classic intranet and focusing on an integral system that eliminates disruptive factors in the workplace, focusing on concepts such as: Cloud, Mobility, BYOD (access from the user's device), work ecosystem (going beyond the traditional workplace), multiple points of contact, and Now economy (system based on needs defined by the user).
With these premises, a system is defined that must address three elements:
- CMS (Content Management System) for decentralized and simple content publication and updating.
- Digital Workplace: to provide users with a digital space where it is easy to work as a team, give feedback, and collaborate by managing unstructured information.
- Business APPS: to provide access and allow monitoring of specific business tools that enable work development.
To define the specific requirements of the intranet, sessions were held in which users from different areas and departments expressed their needs and expectations so that the system could focus on them.
The solution: definition of an intuitive and collaborative intranet with cutting-edge technology
The solution to the needs and requirements of B:SM is the creation of B:IN, a new.Digital workspace and communication spacewhere all the tools and work applications have been integrated into a single, agile, and simple tool. This platform unifies allfunctionalitiesfrom the old employee portal and many others in an intuitive, attractive, and dynamic environment, with anew content organizationBased on individual, collective, and role-based needs, it is divided into four main areas: Corporate, Our things, My things, and Manager's Corner.
This platform has been developed implementing techniques and tools that meet specific requirements:
Corporate authentication
A new Single Sign On system without usernames and passwords to access the intranet. Just by logging into the computer, the system recognizes you and logs you directly into the B:IN intranet.
Corporate profiling
The workplace is personalized by obtaining profile data.MetaphorTherefore, the system identifies the division (or divisions) to which the B:SM member belongs, their business role, their HR data, and their role within the intranet (administrator, editor, user).
Integrations:
- HR (Human Resources)Meta4 is the HR application to manage employees' needs and payroll. In the "My things" section, employees can carry out procedures such as requesting vacations, viewing payrolls, etc. In the "Manager's Corner" section, supervisors can validate and oversee users' requests: vacations, training, evaluations, and requests for new vacancies.
- Office 365(Digital Workplace): Integration of shared work applications such as Outlook, Teams, or Yammer with real-time notifications.
- Moodle: Campus B:SM training system with notifications and calendars.
- Calendar: All calendars (Outlook, Campus B:SM, and Visual Plan) unified in a single calendar.
- AlertsThe system allows the creation of alerts to inform in real time about incidents or urgent and relevant information related to B:SM's activity.
Flexibility and editorial control:
- Personalization of informationContents have been personalized by Business Units, distinguishing each profile according to the division to which it belongs and creating business landings through the Page Builder to customize their own space on the intranet.
- Full multimediaDifferent templates and layout formats of B:IN are provided so that editors and administrators can publish more attractive pages with visual resources to categorize information and highlight the most relevant content.
- Decentralization of publishing: Various roles with various publishing permissions: Global Administrators (2), Content Administrators (4), Business/Division Editors (30).
- Empowerment of editors and departmentsEditors can publish news on their business landings and highlight them on B:SM's homepage.
- Editorial control: Managers and administrators workflows and featured news validation workflows.
Web analytics
Google Analytics has been integrated, with a customized configuration based on the needs of the different divisions, in order to collect the most relevant indicators for the company.
High availability
Through a clustered topology, high availability of access is provided despite the large number of connected users.
